Privacy Policy

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; password; computer and connection information; and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information); comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why We Collect Information

We collect Personal and Non-personal Information for the following purposes:

• • To provide and operate the services.

• • To provide our users with ongoing customer assistance and technical support.

• • To contact our visitors and users with general or personalised service-related notices and promotional messages.

• • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

• • To comply with any applicable laws and regulations.

Hosting and Payments

Our company is hosted on the WordPress platform. Your data may be stored through WordPress data storage, Momence data storage, databases, and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Momence and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how you interact with our content. Cookies are small data files stored on your device. Some cookies are essential for the website to function, while others help us enhance your experience.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect how our website functions.

Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal, tax, and regulatory obligations. Where your information is no longer required, we will either delete it securely or de-identify it so that it can no longer be linked to you.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes using encryption, secure servers, access controls, and regular monitoring of our systems. While we take these precautions, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

International Transfers

Some of our third-party service providers may store or process your information overseas, including in the United States and Europe. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information, in accordance with the Australian Privacy Principles.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• • Access the personal information we hold about you.

• • Request correction of any personal information that is inaccurate or incomplete.

• • Withdraw your consent to receive marketing communications.

• • Make a complaint if you believe we have breached the Australian Privacy Principles.

If you would like to exercise any of these rights, please contact us at hello@loylyrecovery.com.au.

Complaints

If you have a privacy-related complaint, please contact us using the details above and we will respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.